Luxury Travel Advisor - Expert Problem Solver & Service

JPMorgan Chase & Co.; Westerville (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Travel Advisor in the United States to assist internal and external customers with travel reservations and complex situations.

You will diagnose issues, negotiate with providers, and ensure a high-quality customer experience across multiple booking tools and platforms. The role requires strong communication, travel industry experience, and the ability to work with cross-functional teams, including evenings and weekends as schedules vary.

Qualifications

• Two or more years of experience in the travel industry.
• Knowledge of Global Distribution System (GDS) and/or self-booking tools.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Comfort working independently and as part of a team.

Responsibilities

• Respond to customer inquiries about travel arrangements and resolve issues.
• Collaborate with internal teams to troubleshoot and provide timely resolutions.
• Maintain knowledge of client programs, products, and procedures; support booking tools and websites.
• Negotiate with vendors and customers to reach acceptable resolutions, including loyalty points and fees.

Skills

Customer service

Communication

Time management

Independent work

Education

High school diploma or equivalent

Tools

GDS knowledge

Microsoft Office

Job description

JPMorgan Chase & Co. is seeking a Travel Advisor in the United States to assist internal and external customers with travel reservations and complex situations.

You will diagnose issues, negotiate with providers, and ensure a high-quality customer experience across multiple booking tools and platforms. The role requires strong communication, travel industry experience, and the ability to work with cross-functional teams, including evenings and weekends as schedules vary.