Premium In-Store Experience Advisor

ON.com LLC; Philadelphia (Philadelphia County); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Employee discount

401k program

15 days vacation time

Job summary

On is seeking a Store Advisor at Suburban Square in Philadelphia to deliver a premium, personalized in-store experience. You will master our Cloud CX Premium service model and apply the 5 Steps of Service to welcome every guest.

You will assist guests with try-on rituals and product education, maintain premium visuals and inventory accuracy, and collaborate with the team to ensure smooth shifts. Availability for nights, weekends, and some holidays is required.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments.
• Growth mindset with a willingness to learn and be coachable when learning new products or processes.
• Reliable with strong communication and attention to detail, and a team-first attitude.

Responsibilities

• Deliver a premium, individualized fan experience by applying the Cloud CX principles and the 5 Steps of Service.
• Support guest interactions with elevated try-on rituals and product education to resolve hesitations and ensure a seamless journey.
• Maintain premium visual standards and accurate inventory management to reflect On’s positioning.
• Collaborate with the team and communicate clearly to start and finish every shift together.

Skills

Retail experience

Customer service

Communication

Teamwork

Job description

On is seeking a Store Advisor at Suburban Square in Philadelphia to deliver a premium, personalized in-store experience. You will master our Cloud CX Premium service model and apply the 5 Steps of Service to welcome every guest.

You will assist guests with try-on rituals and product education, maintain premium visuals and inventory accuracy, and collaborate with the team to ensure smooth shifts. Availability for nights, weekends, and some holidays is required.