Premium Fan Experience Specialist

On; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

On in New York is seeking a Store Advisor to deliver a premium, individualized fan experience in-store, rooted in our Cloud CX philosophy and brand values. You will support daily operations, restock, and help maintain a clean, safe environment while engaging fans with authentic service.

Reporting to the Store Leader, you will handle inquiries, contribute to events, and uphold exceptional service with a collaborative, energetic team spirit that drives brand loyalty.

Qualifications

• 1+ years of experience in retail or customer service.
• Ability to engage fans and provide effective solutions.
• Strong organizational skills and attention to detail.
• Excellent communication and feedback abilities.

Responsibilities

• Deliver a premium, individualized customer experience rooted in our Cloud CX philosophy to create meaningful moments for our fans.
• Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience.
• Assist with unpacking, back-stocking, and organising deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence.
• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Skills

Customer service

Retail sales

Communication

Teamwork

Weekend availability

Job description

On in New York is seeking a Store Advisor to deliver a premium, individualized fan experience in-store, rooted in our Cloud CX philosophy and brand values. You will support daily operations, restock, and help maintain a clean, safe environment while engaging fans with authentic service.

Reporting to the Store Leader, you will handle inquiries, contribute to events, and uphold exceptional service with a collaborative, energetic team spirit that drives brand loyalty.