Premium Fan Experience Associate

On; Portland (ME); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

On is seeking a Store Advisor to drive a premium, individualized fan experience in-store. You will master the Cloud CX approach to deliver wow moments and maintain a premium, customer-centric operation.

Reporting to the Store Leader, you will support retail by delivering authentic service, resolving fan inquiries, and helping with stock, displays, and safety standards while contributing to community initiatives and store presence.

Qualifications

• 1+ years of relevant experience in retail or customer service.
• Strong service excellence; engage fans and provide effective solutions.
• Organizational skills and attention to detail.
• Excellent communication and ability to provide constructive feedback to improve store processes.
• Ability to work weekends, evenings and holidays as needed.

Responsibilities

• Deliver premium, individualized customer experience rooted in our Cloud CX philosophy to create meaningful moments for fans.
• Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience.
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Maintain a clean, organized, and safe work environment, adhering to Health & Safety standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in-store events, community engagement, and activities to boost fan interactions and store presence.
• Foster a collaborative and positive team environment.
• Demonstrate a strong commitment to providing exceptional customer service.
• Embrace new ideas and initiatives to drive store success.
• Uphold high standards of integrity and professionalism in all actions.

Skills

Retail experience

Customer service

Communication

Attention to detail

Team collaboration

Job description

On is seeking a Store Advisor to drive a premium, individualized fan experience in-store. You will master the Cloud CX approach to deliver wow moments and maintain a premium, customer-centric operation.

Reporting to the Store Leader, you will support retail by delivering authentic service, resolving fan inquiries, and helping with stock, displays, and safety standards while contributing to community initiatives and store presence.