Fan Experience Specialist

On; Washington; On-site; USD 21,000 - 26,000; Full time

Job summary

On is seeking a Store Advisor to deliver a premium, individualized customer experience in-store, rooted in our Cloud CX philosophy. You will respond to fan inquiries, help manage inventory, and maintain a clean, safe workspace while supporting daily store operations and community-focused initiatives.

You will join a team that values authenticity, collaboration, and excellence, with a strong focus on customer service and moving our fans at the center of every interaction.

Qualifications

• 1+ years of relevant experience in retail or customer service.
• Understanding of service excellence and ability to engage fans with effective solutions.
• Strong organizational skills and attention to detail.
• Excellent communication skills and ability to provide constructive feedback to improve store processes.
• Ability to work weekends, evenings and holidays as needed.

Responsibilities

• Deliver a premium, individualized customer experience rooted in our Cloud CX philosophy to create meaningful moments for our fans.
• Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience.
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence.
• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Skills

Retail experience

Communication skills

Organizational skills

Weekend availability

Job description

On is seeking a Store Advisor to deliver a premium, individualized customer experience in-store, rooted in our Cloud CX philosophy. You will respond to fan inquiries, help manage inventory, and maintain a clean, safe workspace while supporting daily store operations and community-focused initiatives.

You will join a team that values authenticity, collaboration, and excellence, with a strong focus on customer service and moving our fans at the center of every interaction.