Fan Experience Store Advisor

On; Newport Beach (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

On is seeking a Store Advisor to deliver a premium, individualized fan experience in-store. You will master the Cloud CX philosophy to create wow moments and ensure a seamless, premium, customer-centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high level of performance through service with authenticity. Your contribution drives brand loyalty and ignites the human spirit through movement.

Qualifications

• 1+ years of retail or customer service experience.
• Strong service mindset focused on fan engagement and effective solutions.
• Organizational skills with attention to detail.
• Excellent communication and ability to provide feedback to improve store processes.
• Ability to work weekends, evenings and holidays as needed.

Responsibilities

• Deliver a premium, individualized customer experience rooted in our Cloud CX philosophy to create meaningful moments for our fans.
• Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience.
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence.
• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Job description

On is seeking a Store Advisor to deliver a premium, individualized fan experience in-store. You will master the Cloud CX philosophy to create wow moments and ensure a seamless, premium, customer-centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high level of performance through service with authenticity. Your contribution drives brand loyalty and ignites the human spirit through movement.