Premium Fan Experience Advisor

ON.com LLC; Washington (District of Columbia); On-site; USD 26,174 - 28,929; Full time

Job summary

ON.com LLC is seeking a Store Advisor to deliver a premium, individualized fan experience in-store. You will support retail operations, maintain displays, and uphold health and safety standards while engaging fans with authentic service.

You will respond to inquiries, resolve issues, and help manage inventory and product flow, contributing to events and store presence. Weekend/evening availability is expected.

Qualifications

• 1+ years of retail or customer-service experience.
• Strong service-excellence mindset with ability to engage fans and resolve needs.
• Excellent organizational skills and attention to detail.
• Clear communication and ability to give constructive feedback to improve store processes.
• Availability to work weekends, evenings and holidays as needed.

Responsibilities

• Deliver a premium, individualized customer experience rooted in our Cloud CX philosophy.
• Respond to fan inquiries and resolve issues to ensure a premium shopping experience.
• Assist with unpacking, back-stocking, and organizing deliveries to manage inventory.
• Help maintain a clean, organized, and safe work environment adhering to health & safety standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in-store events and community engagement to boost fan interactions.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Job description

ON.com LLC is seeking a Store Advisor to deliver a premium, individualized fan experience in-store. You will support retail operations, maintain displays, and uphold health and safety standards while engaging fans with authentic service.

You will respond to inquiries, resolve issues, and help manage inventory and product flow, contributing to events and store presence. Weekend/evening availability is expected.