Premium Client Sales Associate — High-Touch Guidance

Serenity Mental Health Centers; San Francisco (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO 10 days to start

Holidays 10 days

Job summary

Serenity Mental Health Centers is seeking a Member Sales Associate in San Francisco to guide clients through options with clarity and a consultative approach. You’ll document client info thoroughly, work toward KPIs, and coordinate internal handoffs to keep the experience seamless.

Ideally, your background includes premium service, hospitality, or sales-adjacent roles, with a proven ability to move prospects forward while maintaining trust and momentum.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience in hospitality, retail, concierge, sales-adjacent, or premium service environments preferred.
• Proven track record of hitting goals or performance targets.
• Strong communication and interpersonal skills to guide clients.

Responsibilities

• Guide clients through available options with clarity and a consultative approach.
• Listen carefully, ask the right questions, and document client information accurately.
• Work toward KPIs and contribute to team performance goals.
• Handle objections with composure, redirecting to solutions without pressure.
• Coordinate handoffs between internal teams to ensure a seamless client experience.
• Follow up with clients to maintain momentum and prevent gaps.

Skills

Customer-facing experience

Goal-oriented

Active listening

Relationship-building

Job description

Serenity Mental Health Centers is seeking a Member Sales Associate in San Francisco to guide clients through options with clarity and a consultative approach. You’ll document client info thoroughly, work toward KPIs, and coordinate internal handoffs to keep the experience seamless.

Ideally, your background includes premium service, hospitality, or sales-adjacent roles, with a proven ability to move prospects forward while maintaining trust and momentum.