Premium Client Advisor & Growth Driver

Serenity Healthcare; Lakewood (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage (

401(k) retirement plan

Paid time off: 10 days to start, 15–16

10 paid holidays

Job summary

Serenity Healthcare is seeking a Member Sales Associate to guide clients through options, document information accurately, and move them toward decisions with a consultative approach. This onsite, full-time role emphasizes relationship-building and achieving individual KPIs.

Ideal candidates have 2+ years in premium customer service, strong listening skills, and the ability to handle high-volume interactions while maintaining excellence.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience in hospitality, retail, concierge, sales-adjacent, or premium service environments strongly preferred.
• Track record of hitting goals or performance targets, and the self-motivation to keep raising the bar.
• Ability to build trust quickly and make clients feel comfortable and supported.

Responsibilities

• Guide clients through available options with clarity and a consultative approach while encouraging next steps.
• Listen carefully, ask the right questions, and document client information accurately.
• Work toward individual KPIs and contribute to team performance goals with consistency and accountability.
• Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure.
• Coordinate handoffs between internal teams to ensure a seamless client experience.

Skills

Customer-facing experience

Active listening

Goal-oriented

Relationship building

Communication skills

Job description

Serenity Healthcare is seeking a Member Sales Associate to guide clients through options, document information accurately, and move them toward decisions with a consultative approach. This onsite, full-time role emphasizes relationship-building and achieving individual KPIs.

Ideal candidates have 2+ years in premium customer service, strong listening skills, and the ability to handle high-volume interactions while maintaining excellence.