Premium Client Advisor — High-Touch Sales & Growth

Serenity Mental Health Centers; Layton (UT); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

Vision coverage

10 PTO days to start

15 days after year one

10 paid holidays

Significant growth and promotion

Job summary

Serenity Mental Health Centers is growing its client-facing team and seeks a Member Sales Associate who informs clients, builds confidence in their decisions, and drives results that matter. You’ll guide clients through options, document details, and move them forward with a consultative approach.

You’ll thrive with 2+ years of high-quality customer-facing experience, strong listening skills, and a track record of meeting goals in premium service settings.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience.
• Track record of hitting goals or performance targets.
• You build trust quickly and people feel comfortable with you almost immediately.
• You handle rejection well—you don't take it personally, you learn from it and stay focused on the outcome.
• Strong active listening skills—catch what people mean, not just what they say.
• Able to manage a high volume of interactions without letting quality slip.
• Some leadership experience or the desire to grow into one—team leads and shift supervisors encouraged to apply.

Responsibilities

• Guide clients through their available options with clarity and consultative approach; encourage next steps.
• Listen carefully, ask the right questions, and document client information accurately.
• Work toward individual KPIs and contribute to team performance goals with consistency and accountability.
• Handle objections and hesitations with composure and persistence, redirecting toward solutions while keeping momentum.
• Coordinate handoffs between internal teams to ensure a seamless client experience.
• Follow up with clients to maintain momentum and ensure nothing falls through the cracks.

Skills

Customer service

Sales

Communication

Relationship building

Active listening

Leadership

Job description

Serenity Mental Health Centers is growing its client-facing team and seeks a Member Sales Associate who informs clients, builds confidence in their decisions, and drives results that matter. You’ll guide clients through options, document details, and move them forward with a consultative approach.

You’ll thrive with 2+ years of high-quality customer-facing experience, strong listening skills, and a track record of meeting goals in premium service settings.