Premium Client Advisor — 3x13 Shift, Growth Prospects

Serenity Mental Health Centers; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employer-paid medical, dental & vision

Paid time off: 10 days

Paid holidays: 10

Career growth opportunities

Competitive pay

Flexible schedule

Job summary

Serenity Mental Health Centers is growing its client-facing team and seeks a Member Sales Associate who informs clients, builds confidence in decisions, and drives meaningful outcomes. This high-touch, relationship-driven role relies on you to understand options, navigate next steps, and support clients throughout the process.

You'll be measured on moving clients forward, with a background in premium service like hospitality or luxury retail helping you excel.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience.
• Track record of hitting goals or performance targets.
• Ability to build trust quickly and guide clients through sales processes.

Responsibilities

• Guide clients through options with clarity and consultative approach while encouraging next steps.
• Listen carefully, ask the right questions, and document client information accurately.
• Work toward individual KPIs and contribute to team performance goals.
• Handle objections with composure and persistence, redirecting toward solutions.
• Coordinate handoffs between internal teams to ensure a seamless client experience.
• Follow up with clients to maintain momentum and prevent lost opportunities.

Skills

Customer-facing experience

Active listening

High volume interactions

Leadership potential

Trust-building

Job description

Serenity Mental Health Centers is growing its client-facing team and seeks a Member Sales Associate who informs clients, builds confidence in decisions, and drives meaningful outcomes. This high-touch, relationship-driven role relies on you to understand options, navigate next steps, and support clients throughout the process.

You'll be measured on moving clients forward, with a background in premium service like hospitality or luxury retail helping you excel.