Premium Member Sales Associate - High-Touch Growth

Serenity-Healthcare-1; Phoenix (AZ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance (90% employer-paid)

401(k) retirement plan

Paid time off

Job summary

Serenity is growing its client-facing team, seeking a Member Sales Associate who informs clients, builds confidence in decisions, and drives results. This high-touch role focuses on a consultative approach to help clients navigate options and next steps, while meeting performance targets.

Ideal candidates bring 2+ years of premium service experience, a track record of hitting goals, strong listening skills, and the ability to manage a high volume of interactions with composure.

Qualifications

• 2+ years of full-time, customer-facing experience.
• Track record of hitting goals or performance targets.
• Ability to build trust quickly with clients.
• Handles rejection well and stays focused on outcomes.
• Strong active listening skills.
• Ability to manage a high volume of interactions.

Responsibilities

• Guide clients through options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step.
• Listen carefully, ask the right questions, and document client information accurately and thoroughly.
• Work toward individual KPIs and contribute to team performance goals with consistency and accountability.
• Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving.
• Coordinate handoffs between internal teams to ensure the client experience stays seamless.
• Follow up with clients to keep momentum moving and ensure nothing falls through the cracks.

Skills

Customer-facing experience

Leadership potential

Active listening

Resilience to rejection

High-volume workload

Goal oriented

Job description

Serenity is growing its client-facing team, seeking a Member Sales Associate who informs clients, builds confidence in decisions, and drives results. This high-touch role focuses on a consultative approach to help clients navigate options and next steps, while meeting performance targets.

Ideal candidates bring 2+ years of premium service experience, a track record of hitting goals, strong listening skills, and the ability to manage a high volume of interactions with composure.