Premium Client Advisor (High-Touch Sales)

Serenity Mental Health Centers; Sugar Land (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Growth Opportunities

Job summary

Serenity Mental Health Centers is seeking a Member Sales Associate to help clients understand options, feel supported, and move toward informed decisions. This is a high-touch, relationship-driven role with clear performance expectations.

You will guide clients through options, document details, and collaborate with internal teams to ensure a seamless experience while meeting KPIs and delivering quality outcomes.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience.
• Ideally in hospitality, retail, concierge, sales-adjacent, or premium service environments strongly preferred
• A track record of hitting goals or performance targets, and the self-motivation to keep raising the bar
• You build trust quickly and people feel comfortable with you almost immediately
• You handle rejection well — you don't take it personally, you learn from it and stay focused on the outcome
• Strong active listening skills — you catch what people mean, not just what they say
• Able to manage a high volume of interactions without letting quality slip
• Some leadership experience or the desire to grow into one — team leads and shift supervisors are encouraged to apply

Responsibilities

• Guide clients through their available options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step
• Listen carefully, ask the right questions, and document client information accurately and thoroughly
• Work toward individual KPIs and contribute to team performance goals with consistency and accountability
• Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving
• Coordinate handoffs between internal teams to ensure the client experience stays seamless
• Follow up with clients to keep momentum moving and ensure nothing falls through the cracks

Job description

Serenity Mental Health Centers is seeking a Member Sales Associate to help clients understand options, feel supported, and move toward informed decisions. This is a high-touch, relationship-driven role with clear performance expectations.

You will guide clients through options, document details, and collaborate with internal teams to ensure a seamless experience while meeting KPIs and delivering quality outcomes.