On-Site Vehicle Delivery & Customer Experience Specialist

Avis First; Arlington (VA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical insurance

Dental insurance

401(k) plan

Employee discounts

Transit benefit

Job summary

Avis Budget Group's Avis First Customer Experience Specialist role in Arlington, VA offers a base wage of $19 per hour with an incentive program adding up to $5 more per hour for delivering exceptional service. You’ll be the face of first-class customer experiences, coordinating vehicle deliveries and ensuring a seamless rental journey.

Ideal candidates have at least 1 year in customer service, strong communication, and the ability to stay organized in a fast-paced environment.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver’s License.
• Must be 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Willingness to work outdoors in all weather conditions.
• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely.
• Ability to lift up to 50 pounds, sit/stand/walk/enter/exit and drive a variety of automobiles in all weather conditions.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional interaction.
• Provide premium experience by delivering vehicles directly to customers.
• Coordinate timely vehicle delivery and collection with team members and management.
• Communicate proactively with premium-level customers via phone, text, email, and app.
• Greet customers upon arrival, assist with luggage, and provide an overview of the rental vehicle.

Skills

Customer service

Communication skills

Multitasking

Professional demeanor

Tech skills

Driver's license

Job description

Avis Budget Group's Avis First Customer Experience Specialist role in Arlington, VA offers a base wage of $19 per hour with an incentive program adding up to $5 more per hour for delivering exceptional service. You’ll be the face of first-class customer experiences, coordinating vehicle deliveries and ensuring a seamless rental journey.

Ideal candidates have at least 1 year in customer service, strong communication, and the ability to stay organized in a fast-paced environment.