Premium Customer Experience & Vehicle Delivery Specialist

Avis First; Boston (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical, dental and other insurance

Flexible spending account for transit/

401k

Employee discounts

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Boston to deliver premium service from delivery to collection. You will greet customers, open doors, assist with luggage, and provide a vehicle overview, ensuring a flawless rental experience.

The role emphasizes professionalism, clear communication, and on-site presence. The position offers an hourly wage of $19 with an incentive program (up to $5 extra per hour) and benefits including training, PTO, insurance, an FSA

Qualifications

• At least 1 year of experience in customer service.
• Professional, friendly demeanor focused on customer satisfaction.
• Strong verbal and written communication; tech-proficient.

Responsibilities

• Deliver best-in-class, welcoming, personalized interactions with Avis First customers.
• Coordinate vehicle delivery and collection with team for timely service.
• Communicate with premium customers via phone, text, email, and app to confirm details.

Skills

Customer service

Communication

Professionalism

Multitasking

Job description

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Boston to deliver premium service from delivery to collection. You will greet customers, open doors, assist with luggage, and provide a vehicle overview, ensuring a flawless rental experience.

The role emphasizes professionalism, clear communication, and on-site presence. The position offers an hourly wage of $19 with an incentive program (up to $5 extra per hour) and benefits including training, PTO, insurance, an FSA