Premium Client Experience & Sales Associate

Serenity-Healthcare-1; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) retirement plan

Health insurance

Dental insurance

Vision insurance

Job summary

Serenity is growing its client-facing team and is seeking a Member Sales Associate who informs and guides clients through options, building confidence in decisions and driving meaningful results. This is a high-touch, relationship-driven role with clear performance expectations and opportunities for growth.

You'll be measured on moving clients forward, handling objections with poise, and coordinating with internal teams to maintain a seamless experience.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience.
• Track record of hitting goals or performance targets.
• Ability to build trust quickly and put clients at ease.
• Ability to handle rejection and stay focused on outcomes.
• Strong active listening skills and empathy.
• Experience leading or mentoring others is a plus.

Responsibilities

• Guide clients through options with clarity and consultative approach.
• Listen carefully, document client information accurately.
• Work toward individual KPIs and contribute to team performance.
• Handle objections with composure and redirect toward solutions.
• Coordinate handoffs between internal teams for a seamless client experience.
• Follow up with clients to maintain momentum and ensure nothing falls through the cracks.

Skills

Customer facing

Goal orientation

Active listening

Objection handling

High-volume work

Leadership potential

Job description

Serenity is growing its client-facing team and is seeking a Member Sales Associate who informs and guides clients through options, building confidence in decisions and driving meaningful results. This is a high-touch, relationship-driven role with clear performance expectations and opportunities for growth.

You'll be measured on moving clients forward, handling objections with poise, and coordinating with internal teams to maintain a seamless experience.