Client Success & Sales Associate

Serenity Healthcare; Gilbert (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

401(k) retirement plan

PTO 10 days

Holidays

Growth potential

Job summary

Serenity is seeking a Member Sales Associate to guide clients through options with a consultative approach and to drive momentum toward next steps. This on-site, full-time role rewards relationship-building and target-driven performance.

You'll handle client questions, document information accurately, and collaborate with internal teams to ensure a seamless client experience. A track record in premium customer service and the ability to manage multiple interactions is essential.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience.
• Track record of hitting goals or performance targets.
• Ability to build trust quickly and engage clients.
• Strong handling of rejection with a focus on outcomes.
• Excellent active listening and communication.
• Capacity to manage high volume of interactions.
• Leadership experience or interest in growth into a team lead.

Responsibilities

• Guide clients through options with a consultative approach.
• Ask questions and document client information thoroughly.
• Meet individual KPIs and support team goals.
• Handle objections with composure and persistence.
• Coordinate handoffs between internal teams.
• Follow up with clients to maintain momentum.

Skills

Customer-facing experience

Goal achievement

Trust-building

Resilience

Active listening

High-volume

Leadership potential

Job description

Serenity is seeking a Member Sales Associate to guide clients through options with a consultative approach and to drive momentum toward next steps. This on-site, full-time role rewards relationship-building and target-driven performance.

You'll handle client questions, document information accurately, and collaborate with internal teams to ensure a seamless client experience. A track record in premium customer service and the ability to manage multiple interactions is essential.