Premium Client Advisor & Growth Specialist

Serenity Healthcare; Fairfax (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage (90% employer-paid)

Dental coverage

Vision coverage

401(k)

PTO

Paid holidays

Job summary

Serenity is seeking a Member Sales Associate to join its on-site team. You will guide clients through options with a consultative approach, document details thoroughly, and drive momentum toward next steps while meeting KPIs.

Ideal candidates have 2+ years in premium service, strong listening skills, and a track record of achieving goals. Leadership experience or interest in growth is encouraged, with a high-touch client experience emphasis.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience.
• Track record of hitting goals or performance targets and self-motivation to raise the bar.
• You build trust quickly and people feel comfortable with you almost immediately.
• You handle rejection well and stay focused on the outcome.
• Strong active listening skills and ability to read between the lines.
• Ability to manage a high volume of interactions without quality slip.
• Some leadership experience or desire to grow into one; team leads and shift supervisors encouraged to apply.

Responsibilities

• Guide clients through options with clarity, patience, and a consultative approach while encouraging next steps.
• Listen carefully, ask the right questions, and document client information accurately.
• Work toward individual KPIs and contribute to team performance goals with consistency and accountability.
• Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while maintaining momentum.
• Coordinate handoffs between internal teams to ensure a seamless client experience.
• Follow up with clients to keep momentum moving and ensure nothing falls through the cracks.

Skills

Customer-facing

Goal-oriented

Active listening

High-volume handling

Leadership

Trust building

Job description

Serenity is seeking a Member Sales Associate to join its on-site team. You will guide clients through options with a consultative approach, document details thoroughly, and drive momentum toward next steps while meeting KPIs.

Ideal candidates have 2+ years in premium service, strong listening skills, and a track record of achieving goals. Leadership experience or interest in growth is encouraged, with a high-touch client experience emphasis.