Premium Client Advisor — Growth & KPI-Driven Sales

Serenity Healthcare; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision coverage (90%+

401(k) plan

PTO + holidays

Growth and promotion potential

Job summary

Serenity is seeking a Member Sales Associate to guide clients through their options, build trust, and move them toward the next steps. This high-touch, relationship-driven role is measured by individual KPIs and team performance.

Requirements include 2+ years of customer-facing experience in hospitality, retail, concierge, or premium service, a history of meeting goals, strong active listening, and the ability to handle a high volume of interactions with composure.

Qualifications

• 2+ years of customer-facing experience in hospitality, retail, concierge, or premium service.
• Proven track record of meeting or exceeding goals.
• Strong active listening and communication skills.
• Ability to manage a high volume of interactions with composure.
• Leadership potential; candidates encouraged for future team roles.

Responsibilities

• Guide clients through options with clarity and a consultative approach.
• Listen carefully, document client information accurately.
• Work toward individual KPIs and contribute to team goals.
• Handle objections with composure and redirect toward solutions.
• Coordinate handoffs between internal teams to keep the experience seamless.
• Follow up with clients to maintain momentum.

Skills

Customer-facing experience

Goal-oriented

Active listening

Resilience under pressure

Leadership potential

Job description

Serenity is seeking a Member Sales Associate to guide clients through their options, build trust, and move them toward the next steps. This high-touch, relationship-driven role is measured by individual KPIs and team performance.

Requirements include 2+ years of customer-facing experience in hospitality, retail, concierge, or premium service, a history of meeting goals, strong active listening, and the ability to handle a high volume of interactions with composure.