Premium Client Advisor — Onsite Sales & Service

Serenity Healthcare; Colorado Springs (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Condensed work week

Competitive pay

Medical, dental, and vision coverage

401(k) retirement plan

PTO and holidays

Job summary

Serenity is growing its client-facing team and we're hiring a Member Sales Associate who makes clients feel informed, confident, and supported throughout the decision process. This high-touch, relationship-driven role is measured by performance and outcomes.

You'll be the trusted guide, helping clients understand options, navigate next steps, and stay engaged with a smooth, momentum-driven experience.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience. Ideally in hospitality, retail, concierge, sales-adjacent, or premium service environments strongly preferred
• A track record of hitting goals or performance targets, and the self-motivation to keep raising the bar
• You build trust quickly and people feel comfortable with you almost immediately
• You handle rejection well — you don't take it personally, you learn from it and stay focused on the outcome
• Strong active listening skills — you catch what people mean, not just what they say
• Able to manage a high volume of interactions without letting quality slip
• Some leadership experience or the desire to grow into one — team leads and shift supervisors are encouraged to apply

Responsibilities

• Guide clients through their available options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step
• Listen carefully, ask the right questions, and document client information accurately and thoroughly
• Work toward individual KPIs and contribute to team performance goals with consistency and accountability
• Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving
• Coordinate handoffs between internal teams to ensure the client experience stays seamless
• Follow up with clients to keep momentum moving and ensure nothing falls through the cracks

Skills

Customer service

Goal achievement

Trust building

Resilience

Active listening

Multi-tasking

Leadership potential

Job description

Serenity is growing its client-facing team and we're hiring a Member Sales Associate who makes clients feel informed, confident, and supported throughout the decision process. This high-touch, relationship-driven role is measured by performance and outcomes.

You'll be the trusted guide, helping clients understand options, navigate next steps, and stay engaged with a smooth, momentum-driven experience.