Premium Car Rental Concierge

Avis Budget Group; West Palm Beach (FL); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Bi-weekly pay

On-the-job training

Paid time off

Medical, Dental and Other Insurance

Flexible spending account for transit/

Retirement benefits (401k)

Employee discounts on Avis/Budget

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist in West Palm Beach, FL. You will deliver premium, personalized service from doorstep deliveries to airport arrivals, ensuring every detail is flawless and every interaction is warm.

If you thrive in a fast-paced service environment, you’ll join a team focused on outstanding hospitality and customer satisfaction. This role is on-site and requires mobility and a valid driver’s license.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver’s License
• Must be 18 years of age and legally authorized to work in the United States
• Ability to work in a fast-paced environment with strong multitasking and organizational skills
• Flexibility to work various hours not limited to evenings, weekends and holidays
• Willingness to work outdoors in all weather conditions
• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
• Provide a premium customer experience by delivering vehicles directly to customers
• Collaborate with team members and management to coordinate timely vehicle delivery and collection
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Skills

Customer service

Communication

Mobile devices

Driver's license

18+ age

Outdoor work

Job description

Avis Budget Group is seeking an Avis First Customer Experience Specialist in West Palm Beach, FL. You will deliver premium, personalized service from doorstep deliveries to airport arrivals, ensuring every detail is flawless and every interaction is warm.

If you thrive in a fast-paced service environment, you’ll join a team focused on outstanding hospitality and customer satisfaction. This role is on-site and requires mobility and a valid driver’s license.