Premier Car Delivery & Customer Experience Specialist

Avis Budget Group International; Fort Lauderdale (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical, Dental and Other Insurance

Flexible spending account for transit/

parking expenses

401k

Job summary

Avis Budget Group International is seeking an Avis First Customer Experience Specialist in Fort Lauderdale, FL. This on-site role focuses on delivering premium, personalized service from doorstep delivery to airport arrivals, ensuring flawless interactions and customer satisfaction throughout each rental experience.

The position emphasizes strong communication, multitasking, and the ability to work in a fast-paced environment.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental
• Professional, friendly demeanor with a focus on customer satisfaction
• Strong verbal and written communication skills
• Technologically proficient and comfortable using various mobile devices
• Valid Driver’s License
• Must be 18 years of age and legally authorized to work in the United States
• Ability to work in a fast-paced environment with multitasking and organizational skills
• Flexibility to work various hours including evenings, weekends and holidays
• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
• Ability to lift up to 50 pounds and operate vehicles in all weather conditions

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
• Provide a premium customer experience by delivering vehicles directly to customers
• Collaborate with team members and management to coordinate timely vehicle delivery and collection
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Skills

Customer service

Communication

Verbal communication

Written communication

Driver's License

Job description

Avis Budget Group International is seeking an Avis First Customer Experience Specialist in Fort Lauderdale, FL. This on-site role focuses on delivering premium, personalized service from doorstep delivery to airport arrivals, ensuring flawless interactions and customer satisfaction throughout each rental experience.

The position emphasizes strong communication, multitasking, and the ability to work in a fast-paced environment.