Premium Car Delivery & Guest Experience Specialist

Avis Budget Group, Inc.; West Palm Beach (FL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical, dental and other insurance

Flexible spending account for transit/

401k

Employee discounts

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist in West Palm Beach to deliver premium, personalized service from doorstep deliveries to airport arrivals. You will ensure each interaction is warm, professional, and flawless, turning every rental into an exceptional experience.

The role emphasizes fast-paced hospitality skills, strong attention to detail, and clear communication. On-site, full-time position with incentive pay and comprehensive benefits.

Qualifications

• Minimum 1 year experience in a customer service role.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver’s License.
• Must be 18 years of age and legally authorized to work in the United States.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
• Provide a premium customer experience by delivering vehicles directly to customers
• Collaborate with team members and management to coordinate timely vehicle delivery and collection
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Skills

Customer service

Verbal communication

Written communication

Multitasking

Organizational skills

Technology proficiency

Tools

Mobile devices

Job description

Avis Budget Group is seeking an Avis First Customer Experience Specialist in West Palm Beach to deliver premium, personalized service from doorstep deliveries to airport arrivals. You will ensure each interaction is warm, professional, and flawless, turning every rental into an exceptional experience.

The role emphasizes fast-paced hospitality skills, strong attention to detail, and clear communication. On-site, full-time position with incentive pay and comprehensive benefits.