Premium Car Delivery Concierge (Flexible Hours)

United States 1 AB Car Rental Services, Inc; Houston (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical, Dental and Other Insurance

Flexible spending account up to $270

401k benefits

Employee discounts on car rental

Above perks may vary by status and loc

Job summary

Avis Budget Group is hiring an Avis First Customer Experience Specialist in Houston, TX. You will deliver premium, personalized service including doorstep deliveries and airport arrivals, ensuring every rental is flawless and customers feel valued.

Requirements include at least 1 year in customer service, strong communication, a valid driver's license, and ability to work on-site. The role offers hourly pay of $18 with incentive opportunities up to $5 per hour plus benefits.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental
• Professional, friendly demeanor with a focus on customer satisfaction
• Strong verbal and written communication skills
• Technologically proficient and comfortable using various mobile devices
• Must be 18 years of age and legally authorized to work in the United States
• Ability to work in a fast-paced environment with strong multitasking and organizational skills
• Flexibility to work various hours not limited to evenings, weekends and holidays
• Willingness to work outdoors in all weather conditions
• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
• Provide a premium customer experience by delivering vehicles directly to customers
• Collaborate with team members and management to coordinate timely vehicle delivery and collection
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Job description

Avis Budget Group is hiring an Avis First Customer Experience Specialist in Houston, TX. You will deliver premium, personalized service including doorstep deliveries and airport arrivals, ensuring every rental is flawless and customers feel valued.

Requirements include at least 1 year in customer service, strong communication, a valid driver's license, and ability to work on-site. The role offers hourly pay of $18 with incentive opportunities up to $5 per hour plus benefits.