Premium Vehicle Delivery Concierge

Avis Budget Group; Philadelphia (Philadelphia County); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical, Dental and Other Insurance

401(k)

Employee discounts

Job summary

Avis Budget Group in Philadelphia is seeking an Avis First Customer Experience Specialist to deliver premium, personalized service from delivery to pickup. You’ll greet customers, manage logistics, and ensure flawless interactions with a focus on outstanding service.

The role offers base pay of $17.25/hour plus an incentive program (up to $5/hour) and benefits including insurance, PTO, and a 401(k). Applicant must be 18+, hold a valid driver’s license, and be able to lift up to 50 pounds.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations.
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Skills

Customer service

Communication

Multitasking

Driving

Job description

Avis Budget Group in Philadelphia is seeking an Avis First Customer Experience Specialist to deliver premium, personalized service from delivery to pickup. You’ll greet customers, manage logistics, and ensure flawless interactions with a focus on outstanding service.

The role offers base pay of $17.25/hour plus an incentive program (up to $5/hour) and benefits including insurance, PTO, and a 401(k). Applicant must be 18+, hold a valid driver’s license, and be able to lift up to 50 pounds.