Premium Vehicle Delivery & Customer Experience Specialist

Avis Budget Group; Houston (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical & Dental insurance

Transit/parking benefit

401k

Job summary

Avis Budget Group in Houston, TX is seeking an Avis First Customer Experience Specialist to deliver a premium, personalized service for Avis First customers from delivery to collection. You will ensure seamless communication, smooth logistics, and a warm, professional experience at every touchpoint.

Earn an hourly wage of $18.00 plus an incentive program that can add up to $5 more per hour, with on-site work and benefits as part of a dynamic team focused on outstanding customer service.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.

Responsibilities

• Act as the front-line customer experience specialist for Avis First customers from delivery to collection.
• Deliver vehicles directly to customers and provide a premium experience.
• Collaborate with team and management to coordinate timely vehicle delivery and pickup.
• Communicate proactively with premium customers via phone, text, email and app to confirm logistics and meetings.

Skills

Customer service

Hospitality

Car rental

Verbal communication

Job description

Avis Budget Group in Houston, TX is seeking an Avis First Customer Experience Specialist to deliver a premium, personalized service for Avis First customers from delivery to collection. You will ensure seamless communication, smooth logistics, and a warm, professional experience at every touchpoint.

Earn an hourly wage of $18.00 plus an incentive program that can add up to $5 more per hour, with on-site work and benefits as part of a dynamic team focused on outstanding customer service.