Premium Vehicle Delivery & Customer Experience Specialist

avisbudget; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Bi-weekly wage

On-the-job training

Paid time off

Medical, Dental and Other Insurance

401k

Employee discounts

Job summary

Avis Budget Group in Boston, MA is hiring an Avis First Customer Experience Specialist. Earn $21.00/hour with an incentive program that can add up to $5 more per hour for delivering exceptional service.

Join a fast-paced, on-site team delivering premium customer experiences from doorstep deliveries to airport arrivals. The role emphasizes professional communication, teamwork, and flexible hours in a dynamic car-rental environment.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver's License required.
• Must be 18 years of age and legally authorized to work in the United States.
• On-site work required; ability to lift up to 50 pounds and operate vehicles.

Responsibilities

• Deliver a best-in-class experience for customers with a welcoming, professional interaction.
• Provide premium experiences by delivering vehicles directly to customers.
• Coordinate timely vehicle delivery and collection with team members and management.
• Communicate proactively with premium customers via phone, text, email, and app to confirm logistics.
• Greet customers upon arrival and provide an overview of the rental vehicle.

Skills

Customer service

Communication

Driver's license

Team player

Job description

Avis Budget Group in Boston, MA is hiring an Avis First Customer Experience Specialist. Earn $21.00/hour with an incentive program that can add up to $5 more per hour for delivering exceptional service.

Join a fast-paced, on-site team delivering premium customer experiences from doorstep deliveries to airport arrivals. The role emphasizes professional communication, teamwork, and flexible hours in a dynamic car-rental environment.