Premium On-Site Customer Experience Specialist

Avis Budget Group International; Houston (TX); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical insurance

Dental insurance

Flexible spending account

401k

Employee discounts

Job summary

Avis Budget Group in Houston, TX is hiring an Avis First Customer Experience Specialist. You will deliver premium, personalized service, from doorstep deliveries to airport arrivals, ensuring every rental is flawless and the customer feels valued.

The role rewards strong customer service, communication, and reliability with on-site work, an incentive program up to $5/hour, and a benefits package including time off, insurance, and retirement options.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
• Provide a premium customer experience by delivering vehicles directly to customers
• Collaborate with team members and management to coordinate timely vehicle delivery and collection
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Skills

Customer service

Hospitality

Communication

Driver's License

Job description

Avis Budget Group in Houston, TX is hiring an Avis First Customer Experience Specialist. You will deliver premium, personalized service, from doorstep deliveries to airport arrivals, ensuring every rental is flawless and the customer feels valued.

The role rewards strong customer service, communication, and reliability with on-site work, an incentive program up to $5/hour, and a benefits package including time off, insurance, and retirement options.