Premium Auto Service Advisor – Customer Experience Pro

Group 1 Automotive; New Mexico; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Performance-Based Compensation

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with Company Match

Paid Time Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job summary

Group 1 Automotive, a Fortune 250 automotive retailer, seeks an Automotive Service Advisor to deliver a premium ownership experience. You will greet luxury-brand customers, schedule service visits, and communicate transparently about repairs while maintaining strong relationships.

The role emphasizes customer service, teamwork, and knowledge of Jaguar Land Rover offerings. Growth opportunities and a comprehensive benefits package accompany this position at our United States service locations.

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service and relationship-building skills.
• Strong communication, presentation, and interpersonal abilities.
• Proven ability to meet performance goals in a results-driven environment.
• Ability to multitask and stay organized in a fast-paced setting.
• Professional appearance and positive attitude.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Deliver a premium customer experience from vehicle check-in through service completion.
• Schedule, confirm, and prepare customer appointments to ensure a seamless service visit.
• Greet customers warmly and professionally, creating a welcoming first impression.
• Conduct vehicle walk-arounds and identify customer concerns and maintenance needs.
• Review technician inspections and present service recommendations with transparency and confidence.
• Prepare detailed repair orders, including accurate cost and completion time estimates.
• Communicate effectively with technicians, parts personnel, and customers to ensure timely repairs.
• Provide proactive updates throughout the service process and follow up after service completion.
• Build lasting customer relationships that drive loyalty and repeat business.
• Stay current on Jaguar Land Rover products, maintenance schedules, warranties, and service offerings.

Skills

Customer service

Relationship-building

Communication

Interpersonal skills

Multitasking

Professional appearance

Education

High School Diploma or equivalent

Job description

Group 1 Automotive, a Fortune 250 automotive retailer, seeks an Automotive Service Advisor to deliver a premium ownership experience. You will greet luxury-brand customers, schedule service visits, and communicate transparently about repairs while maintaining strong relationships.

The role emphasizes customer service, teamwork, and knowledge of Jaguar Land Rover offerings. Growth opportunities and a comprehensive benefits package accompany this position at our United States service locations.