Premium Auto Collision CSR – Customer Care & Admin

Boyd Group; Washington; Vor Ort; USD 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

PTO

Parental Leave

Paid holidays

Health, Dental, Vision Insurance

401(k) with company match

Disability & Life Insurance

Voluntary Life Insurance

Continuing Education Opportunities

Safety glasses

Uniform stipend

Daily Pay

Zusammenfassung

Gerber Collision & Glass is seeking a customer service representative to deliver an outstanding experience for customers and insurers, while supporting the repair facility team with administrative tasks.

You will handle appointment scheduling, insurance communications, rental tracking, and detailed record-keeping to ensure smooth repair workflows. A fast-paced setting requires accuracy and strong customer service skills.

Qualifikationen

• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Aufgaben

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Kenntnisse

Multitasking

Attention to detail

Communication skills

Sales drive

Ausbildung

High School Diploma or GED

Jobbeschreibung

Gerber Collision & Glass is seeking a customer service representative to deliver an outstanding experience for customers and insurers, while supporting the repair facility team with administrative tasks.

You will handle appointment scheduling, insurance communications, rental tracking, and detailed record-keeping to ensure smooth repair workflows. A fast-paced setting requires accuracy and strong customer service skills.