Customer Care & Insurance Coordinator - Auto Collision

Boyd Group Services; Tallahassee (FL); Vor Ort; USD 21.000 - 29.000; Vollzeit

Benefits dieser Stelle

Annual PTO

Paid parental leave

6 paid holidays

Insurance from day 1

401(k) company match

Disability & Life Insurance

Education opportunities

Safety glasses

Uniform stipend

Daily Pay option

Zusammenfassung

Gerber Collision & Glass is seeking a detail‑oriented CSR to deliver exceptional customer experiences. You will manage communications with customers and insurers, coordinating repairs and supporting the Repair Facility Team.

Responsibilities include scheduling, obtaining authorizations, preparing repair orders, and updating systems with rental and communication details. Prior auto body or customer service experience is preferred.

Qualifikationen

• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
• Excellent communication and customer service skills.

Aufgaben

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using CCC One schedule and proper scripting.
• Obtain repair authorizations and documentation for disassembly.
• Prepare RO work packets with QC checklist, parts list and windshield tag.
• Record all communications with customers or insurers in CCC One.
• Confirm rental information and update CCC One with rental usage.
• Manage ARMS daily to sync with CCC One.

Jobbeschreibung

Gerber Collision & Glass is seeking a detail‑oriented CSR to deliver exceptional customer experiences. You will manage communications with customers and insurers, coordinating repairs and supporting the Repair Facility Team.

Responsibilities include scheduling, obtaining authorizations, preparing repair orders, and updating systems with rental and communication details. Prior auto body or customer service experience is preferred.