CSR: Auto Collision Customer Care & Admin Pro

Champ's Holding Company, LLC; Lake Charles (LA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Holidays

Insurance Day 1

401(k) Plan

Disability & Life Insurance

Education Opportunities

Daily Pay

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience while coordinating with customers and insurance partners. You will manage repair workflows, rental information, and documentation in CCC One and ARMS systems.

Ideal candidates bring at least a year in admin or customer service within an auto body environment, with strong communication and multitasking skills in a fast-paced setting.

Qualifications

• High School Diploma or GED required; 1 year of admin support or related experience preferred.
• Experience in auto body or similar environment is a plus; strong customer service is essential.
• Ability to work in a fast-paced setting with attention to detail and accuracy.

Responsibilities

• Provide exceptional customer experience and manage relationships with customers and insurance partners.
• Schedule vehicle repairs using CCC One and proper scripts; maintain rental and repair workflows.
• Prepare repair order packets with checklists, parts lists, and rental indicators; record communications in CCC One.

Skills

Customer service

Multitasking

Communication

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience while coordinating with customers and insurance partners. You will manage repair workflows, rental information, and documentation in CCC One and ARMS systems.

Ideal candidates bring at least a year in admin or customer service within an auto body environment, with strong communication and multitasking skills in a fast-paced setting.