Auto Collision CSR & Admin Specialist

Boyd Group; Gambrills (MD); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Medical Insurance Day 1

401(k) Match

Job summary

Gerber Collision & Glass in the United States is seeking a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team with administrative tasks.

The role focuses on coordinating with customers and insurance partners, scheduling repairs, and maintaining accurate records in CCC One and ARMS systems. A fast-paced environment requires strong attention to detail and communication.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
• Strong customer service and sales drive.

Responsibilities

• Schedule appointments for vehicle repair using CCC One schedule and proper scripting.
• Retrieve insurance assignments and obtain necessary repair authorization documentation.
• Disassemble vehicles for repairs after authorization documentation is obtained.
• Record all communications with customers or insurance partners in CCC One.
• Confirm rental information and update CCC One with rental car usage details.
• Manage ARMS entries to reflect vehicles tracked in CCC One.

Skills

Multitasking

Attention to detail

Office equipment

Computer skills

Oral and written communication

Sales drive

Customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass in the United States is seeking a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team with administrative tasks.

The role focuses on coordinating with customers and insurance partners, scheduling repairs, and maintaining accurate records in CCC One and ARMS systems. A fast-paced environment requires strong attention to detail and communication.