Premier Front Desk Agent — Guest Experience Champion

loewshotels; Los Angeles (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid Sick Days, Vacation, and Holidays

Paid Bereavement, Paid Pet Bereavement

Training & Development opportunities,

Tuition Reimbursement

Pet Insurance

Team Member Hotel Rates

Transportation perks

Complimentary meals in Team Member Caf

Job summary

Loews Hollywood Hotel is seeking a friendly Front Office Agent to warmly greet and check in guests, assign rooms per preferences, and promote hotel services and local attractions. You’ll work in a fast-paced lobby, ensuring seamless arrival experiences and accurate payment handling.

The role requires strong communication, attention to detail, and a proactive hospitality mindset to enhance guest satisfaction and drive memorable stays at our iconic Los Angeles property.

Qualifications

• Minimum of one year guest service experience in hotel hospitality preferred.
• Experience with Property Management System, Opera preferred.
• Ability to stand and walk for long periods of time; weekend/evening/holiday shifts may be required.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and requests.
• Obtain and verify credit and payment information per hotel policy.
• Promote hotel services, amenities, and local attractions to guests.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform checkout procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service experience

Communication

Problem solving

Team player

Tools

Opera PMS

Job description

Loews Hollywood Hotel is seeking a friendly Front Office Agent to warmly greet and check in guests, assign rooms per preferences, and promote hotel services and local attractions. You’ll work in a fast-paced lobby, ensuring seamless arrival experiences and accurate payment handling.

The role requires strong communication, attention to detail, and a proactive hospitality mindset to enhance guest satisfaction and drive memorable stays at our iconic Los Angeles property.