Luxury Front Desk Agent — Guest Experience Champion

SOFITEL; Los Angeles (CA); On-site; USD 58,000 - 78,000; Full time

Benefits offered by this job

401(k)

401(k) matching

AD&D insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance (Medical/Dental/Vison

Paid Holidays

Life insurance

Paid time off

Job summary

Sofitel Los Angeles invites a Front Desk Agent to warmly welcome guests and deliver personalized, luxurious service. You will handle check-in/check-out, upsell hotel services, and coordinate with Concierge for tailored experiences, while maintaining immaculate guest records and privacy.

The role emphasizes guest interaction, knowledge of local attractions, and contributing to a Magnifique guest stay in a high-end environment.

Qualifications

• Front Desk, Hospitality or Customer Service
• Opera
• HotSos
• Micros
• Outlook
• Knowledge of the Luxury Environment
• Foreign Language Helpful
• MS Word, Excel
• Typing speed 60 wpm
• Able to stand 8 hours a day
• Fluent English language
• French or Spanish language a plus

Responsibilities

• Check-in & Check-out hotel guests (verify credit card & ID, secure payment & signed registration)
• Maintain guest confidentiality and security
• Ensure guest payment methods are in good standing
• Engage guests in public areas and answer questions
• Upsell rooms and promote hotel services and events
• Complete daily cashiering reports and guest requests in HOTSOS/Micros systems
• Orient guests and explain property amenities
• Promote Le Club loyalty program and VIP benefits
• Input and track guest requests in HOTSOS
• Provide Concierge-style assistance and resolve guest issues

Skills

Front Desk

Customer Service

Luxury Environment

Fluent English

60 wpm typing

Tools

Opera

HotSos

Micros

Outlook

MS Word

Excel

Job description

Sofitel Los Angeles invites a Front Desk Agent to warmly welcome guests and deliver personalized, luxurious service. You will handle check-in/check-out, upsell hotel services, and coordinate with Concierge for tailored experiences, while maintaining immaculate guest records and privacy.

The role emphasizes guest interaction, knowledge of local attractions, and contributing to a Magnifique guest stay in a high-end environment.