Guest Experience Lead – Front Desk (Flexible Hours)

Millennium Hotels and Resorts; Los Angeles (CA); On-site; USD 30,856 - 43,947; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Holidays)

Free meals while on duty

Free on-site parking

Free dry cleaning services

Job summary

A premier hotel group in Los Angeles is seeking an enthusiastic Front Desk Agent to provide a warm welcome and help create a positive first impression for guests. Key responsibilities include handling check-ins and check-outs, managing reservations, and addressing guest inquiries. The ideal candidate should have strong communication skills, great attention to detail, and experience in customer service. The position offers a starting hourly rate of $27.15 and includes benefits such as health care, retirement plan, and paid time off.

Qualifications

• Prior experience as a front desk agent or in a similar customer service role is preferred.
• Excellent verbal and written communication skills.
• Must be able to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Greet guests upon arrival, handle check-ins, and issue room keys.
• Process guest check-outs and payments, providing receipts as necessary.
• Manage room reservations and modifications, ensuring accurate information.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Education

High school diploma or equivalent

Additional education in hospitality

Tools

Hotel management software

Basic computer applications

Job description

A premier hotel group in Los Angeles is seeking an enthusiastic Front Desk Agent to provide a warm welcome and help create a positive first impression for guests. Key responsibilities include handling check-ins and check-outs, managing reservations, and addressing guest inquiries. The ideal candidate should have strong communication skills, great attention to detail, and experience in customer service. The position offers a starting hourly rate of $27.15 and includes benefits such as health care, retirement plan, and paid time off.