Guest Experience Champion - Front Desk

Loews Hotels, LLC.; Coral Gables (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off & holidays

Tuition reimbursement

Pet insurance

Team member hotel rates

Subsidized parking

Complimentary meals

Job summary

Loews Coral Gables Hotel is seeking a welcoming Front Office Agent to be the face of Loews Hotels, delivering exceptional guest experiences from check-in to check-out. You will blend professionalism with genuine hospitality in a fast-paced environment, ensuring every guest feels valued.

Ideal candidates bring guest service experience, strong communication, and a proactive approach. The role includes promoting hotel services, managing payments, and supporting a seamless guest journey across

Qualifications

• Minimum of one year guest service experience in hotel hospitality preferred.
• Experience with Property Management System (Opera) preferred.
• Ability to stand and walk for long periods; ability to work weekends, evenings, and holidays as required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards; may work varying schedules.
• Attend mandatory trainings and meetings; perform other duties as assigned.

Skills

Guest experience

Communication

Problem solving

Teamwork

Attention to detail

Tools

Opera PMS

Job description

Loews Coral Gables Hotel is seeking a welcoming Front Office Agent to be the face of Loews Hotels, delivering exceptional guest experiences from check-in to check-out. You will blend professionalism with genuine hospitality in a fast-paced environment, ensuring every guest feels valued.

Ideal candidates bring guest service experience, strong communication, and a proactive approach. The role includes promoting hotel services, managing payments, and supporting a seamless guest journey across