Guest Experience Agent - Luxury Hotel Front Desk

Paycom; Los Angeles (CA); On-site; USD 30,000 - 43,000; Part time

Job summary

Hollywood Volume is seeking a Front Desk Agent to greet guests, check them in, and close out accounts with efficiency and a friendly attitude. This part-time role offers a potential path to full-time status as operations evolve in a busy Los Angeles hotel environment.

Responsibilities include handling arrivals, payments, and guest inquiries while maintaining a pristine reception area. Prior hospitality experience and knowledge of LightSpeed are advantageous for success in this position.

Qualifications

• 1 year of customer service experience required.
• Experience in a luxury or lifestyle hotel environment preferred.
• Experience with LightSpeed preferred.
• Marriott Hotels experience is a plus.

Responsibilities

• Greet and register guests and handle check-in/check-out procedures.
• Assist guests with directions, information and hotel services.
• Process payments and manage currency transactions as needed.
• Maintain lobby/reception area in a neat, professional state.
• Communicate guest needs and issues to appropriate hotel teams.

Skills

Customer service

Hospitality experience

Tools

LightSpeed

Job description

Hollywood Volume is seeking a Front Desk Agent to greet guests, check them in, and close out accounts with efficiency and a friendly attitude. This part-time role offers a potential path to full-time status as operations evolve in a busy Los Angeles hotel environment.

Responsibilities include handling arrivals, payments, and guest inquiries while maintaining a pristine reception area. Prior hospitality experience and knowledge of LightSpeed are advantageous for success in this position.