Precision Collision Estimator — Customer-Focused Auto Repairs

Crash-Champions-Collision-Repair-Team-1; Bend (OR); On-site; USD 65,000 - 137,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is seeking an experienced Customer Service/Estimator to educate customers on the repair process, insurance procedures, and rights. You will complete initial estimates, develop full estimates after evaluation, and lock final numbers while managing each repair to meet Crash Champions’ quality standards.

You will keep customers informed about status, coordinate with Body Technicians, and handle paperwork such as disbursements and final closures, ensuring carrier requirements are met

Qualifications

• Customer Service skills.
• Organization and multi-tasking skills in a fast-paced environment.
• Knowledge of dealing with Insurance partners preferred.
• Ability to work in fast-paced environments.
• Knowledge of multiple estimating systems, CCC One preferred, Mitchell & Audatex.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization

Insurance knowledge

Estimating systems

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is seeking an experienced Customer Service/Estimator to educate customers on the repair process, insurance procedures, and rights. You will complete initial estimates, develop full estimates after evaluation, and lock final numbers while managing each repair to meet Crash Champions’ quality standards.

You will keep customers informed about status, coordinate with Body Technicians, and handle paperwork such as disbursements and final closures, ensuring carrier requirements are met