Collision Estimator: Guide Repairs & Final Estimates

Crash Champions; Alsip (IL); On-site; USD 65,000 - 150,815; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused estimator to educate customers on repairs, insurance procedures, and repair processes. You will complete and lock estimates after full evaluation, while managing each repair to Crash Champions’ quality standards.

The role involves keeping customers informed, performing post-dispatch data reviews with body technicians, and pre-closing repair orders with required paperwork and carrier compliance. Competitive benefits available.

Qualifications

• Customer service skills and ability to explain the repair process to customers.
• Strong organization and multitasking with time management in a fast-paced shop environment.
• Knowledge of dealing with Insurance partners is preferred.
• Ability to operate in a fast-paced environment.
• Familiarity with multiple estimating systems, CCC One and Mitchell & Audatex preferred.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Skills

Customer Service Skills

Organization & multitasking

Ins. partners knowledge

Fast paced environments

Estimating systems knowledge

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is seeking a customer-focused estimator to educate customers on repairs, insurance procedures, and repair processes. You will complete and lock estimates after full evaluation, while managing each repair to Crash Champions’ quality standards.

The role involves keeping customers informed, performing post-dispatch data reviews with body technicians, and pre-closing repair orders with required paperwork and carrier compliance. Competitive benefits available.