Collision Estimator: Fast-Paced Repairs & Customer Care

Crash Champions; Mokena (IL); On-site; USD 65,000 - 150,660; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking an experienced estimator/customer service specialist to guide customers through repairs and insurance steps. You will prepare initial estimates, finalize after full assessment, and keep customers informed throughout the repair journey.

Responsibilities include coordinating with Body Technicians, reviewing data, pre-closing final repair orders, and handling disbursement paperwork while maintaining Crash Champions' quality standards and a customer-first approach.

Qualifications

• Customer service skills required.
• Strong organization and multitasking in a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.
• Experience with multiple estimating systems (CCC One, Mitchell, Audatex).

Responsibilities

• Educate customers on the repair process, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, write full estimates after disassembly and damage evaluation, and lock final estimates.
• Manage each repair through the process and ensure quality standards via in-process QC.
• Keep customers informed on vehicle status and provide the best possible experience.
• Review data procedures with Body Technicians and complete post-scanning for each vehicle.
• Pre-close final repair order, handle disbursement paperwork, address file exceptions and carrier requirements.

Skills

Customer Service

Organization

Insurance knowledge

Fast-paced environment

Estimating systems

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking an experienced estimator/customer service specialist to guide customers through repairs and insurance steps. You will prepare initial estimates, finalize after full assessment, and keep customers informed throughout the repair journey.

Responsibilities include coordinating with Body Technicians, reviewing data, pre-closing final repair orders, and handling disbursement paperwork while maintaining Crash Champions' quality standards and a customer-first approach.