Collision Estimator — Customer-Focused Vehicle Repair Lead

Crash Champions; Crestwood (IL); On-site; USD 65,000 - 151,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused estimator/representative to educate customers on repair processes, insurance procedures, and rights. You will handle estimates from initial to final, supervise the repair progress, and ensure top-quality service throughout the vehicle repair journey.

This regular full-time on-site position offers comprehensive benefits and a transparent compensation range. You will work closely with Body Technicians to review data and finalize disbursements, while

Qualifications

• Customer service and communication skills are essential.
• Organizational skills and the ability to multitask in a busy shop
• Familiarity with insurance procedures or partners is a plus
• Ability to thrive in a fast-paced environment
• Knowledge of common estimating software (CCC One, Mitchell & Audatex) preferred

Responsibilities

• Educate customers on the repair process and insurance steps.
• Prepare initial estimates and finalize estimates after evaluation.
• Oversee each repair step to ensure quality standards are met.
• Keep customers informed about repair status and expectations.
• Review data procedures with Body Technicians and complete post-scanning steps.

Skills

Customer Service

Organization & multitasking

Insurance knowledge

Fast-paced adaptability

Estimating systems knowledge

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is seeking a customer-focused estimator/representative to educate customers on repair processes, insurance procedures, and rights. You will handle estimates from initial to final, supervise the repair progress, and ensure top-quality service throughout the vehicle repair journey.

This regular full-time on-site position offers comprehensive benefits and a transparent compensation range. You will work closely with Body Technicians to review data and finalize disbursements, while