Precision Collision Estimator: Drive Accurate Repairs

Crash Champions; Brunswick (OH); On-site; USD 65,000 - 139,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a motivated Estimator/Customer Service professional to educate customers on the repair process, insurance procedures, and value. You will complete initial estimates, finalize disassembly-based estimates, and manage repairs with in-process QC to meet Crash Champions standards.

You will keep customers informed about vehicle status, coordinate data with body technicians, pre-close final orders, and handle disbursement paperwork, while benefiting from a comprehensive

Qualifications

• Customer service skills are essential.
• Strong organization and multitasking in a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.
• Experience with estimating systems such as CCC One and Mitchell & Audatex.

Responsibilities

• Educate customers on the repair process, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service Skills

Organization & multitasking

Adaptability to fast-paced environment

Insurance partners knowledge

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is seeking a motivated Estimator/Customer Service professional to educate customers on the repair process, insurance procedures, and value. You will complete initial estimates, finalize disassembly-based estimates, and manage repairs with in-process QC to meet Crash Champions standards.

You will keep customers informed about vehicle status, coordinate data with body technicians, pre-close final orders, and handle disbursement paperwork, while benefiting from a comprehensive