Collision Estimator: Repair Estimates & Customer Liaison

Jobtailor; Bryant (AR); On-site; USD 45,000 - 75,000; Full time

Job summary

Crash Champions seeks an experienced estimator/customer service specialist to guide clients through auto repair workflows and insurance procedures. You will prepare both initial and final estimates, manage repairs from intake to completion, and uphold quality through in-process QC.

You will interact with customers, insurance partners, and technicians, ensuring timely updates and accurate documentation across multiple estimating systems. A focus on adaptability and organization is required.

Qualifications

• Experience delivering service in auto repair or insurance-backed environments.
• Ability to interface with customers, insurance partners, and shop staff.
• Familiarity with multiple estimating systems and post-scanning steps.

Responsibilities

• Educate customers on repair processes, insurance steps, rights, and safety.
• Prepare initial and final repair estimates after evaluation.
• Manage each repair from start to finish.
• Perform in-process QC to meet Crash Champions quality standards.
• Keep customers informed on repair status and progress.
• Review data procedures with Body Technicians and finalize post-scanning.

Skills

Customer Service Skills

Organization

Multi-tasking

Time Management

Adaptability

Insurance Procedures

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions seeks an experienced estimator/customer service specialist to guide clients through auto repair workflows and insurance procedures. You will prepare both initial and final estimates, manage repairs from intake to completion, and uphold quality through in-process QC.

You will interact with customers, insurance partners, and technicians, ensuring timely updates and accurate documentation across multiple estimating systems. A focus on adaptability and organization is required.