Pre-Arrival Marketing & Guest Experience Specialist

Capital Vacations, LLC; United States; Remote; USD 19,000 - 30,000; Full time

Job summary

Capital Vacations, LLC is seeking a Guest Services Agent to assist guests and owners on-property, manage check-in, and answer inquiries about local attractions. The role requires a positive attitude, strong communication skills, basic math, and proficiency with Microsoft Office. Flexibility to work nights, weekends, and holidays is required.

OPC or in-house experience is preferred. This position involves cash handling and maintaining accurate paperwork, with the goal of delivering friendly,

Qualifications

• Must have High School Diploma or GED.
• OPC or in-house experience preferred.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office and basic computer skills.

Responsibilities

• Invite Owners to attend an Owners Update.
• Invite non-owners to attend a sales presentation for Capital Vacations.
• Assist guests and Owners with on-site and off-site needs.
• Provide guests and Owners with a smooth, friendly, efficient check-in experience.
• Understand qualifications and company policies and procedures.
• Maintain up-to-date knowledge of local shows, attractions, and locations.
• Complete all necessary paperwork and reports accurately, completely and legibly.
• Handle cash responsibly.
• Maintain production at or above minimum performance standards.
• Answer inbound and outbound calls.

Skills

Motivated

Attention to detail

Basic math

Verbal communication

Written communication

Sales knowledge

Positive attitude

Flexible schedule

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Capital Vacations, LLC is seeking a Guest Services Agent to assist guests and owners on-property, manage check-in, and answer inquiries about local attractions. The role requires a positive attitude, strong communication skills, basic math, and proficiency with Microsoft Office. Flexibility to work nights, weekends, and holidays is required.

OPC or in-house experience is preferred. This position involves cash handling and maintaining accurate paperwork, with the goal of delivering friendly,