Front Desk & Guest Services Specialist (Travel Perks)

Capital Vacations, LLC; Lahaina (HI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental with employer contrib.

Voluntary Life Insurance

Company-paid life insurance

Travel Perks

Company Perks Program

Job summary

Capital Vacations, LLC is seeking a friendly Front Desk Clerk to welcome guests and ensure a seamless stay. You will check guests in and out, handle reservations, and respond to inquiries with a warm, professional approach.

Responsibilities include processing charges, balancing cash, coordinating with other departments, and supporting night audit activities. A strong focus on customer service in a hospitality setting is essential.

Qualifications

• High School Diploma or GED preferred.
• Experience in hospitality or guest services is advantageous.
• Strong attention to detail and excellent customer service under pressure.

Responsibilities

• Check guests in and out, balance cash drawer, post charges, and manage reservations.
• Answer guest questions about local restaurants and attractions with courtesy.
• Coordinate with other departments to respond to guest requests promptly.
• Prepare night audit reports and monitor online reviews.
• Process revenue from departments and handle card transactions daily.
• Assist with maintaining filing, office supplies, and inventory as needed.

Skills

Customer service

Front desk operations

Reservations

Telephone etiquette

Cash handling

Education

High School Diploma

Tools

SPI

POS systems

Job description

Capital Vacations, LLC is seeking a friendly Front Desk Clerk to welcome guests and ensure a seamless stay. You will check guests in and out, handle reservations, and respond to inquiries with a warm, professional approach.

Responsibilities include processing charges, balancing cash, coordinating with other departments, and supporting night audit activities. A strong focus on customer service in a hospitality setting is essential.