Pre-Arrival Marketing Agent

Capital Vacations, LLC; United States; Remote; USD 19,000 - 30,000; Full time

Job summary

Capital Vacations, LLC is seeking a Guest Services Agent to assist guests and owners on-property, manage check-in, and answer inquiries about local attractions. The role requires a positive attitude, strong communication skills, basic math, and proficiency with Microsoft Office. Flexibility to work nights, weekends, and holidays is required.

OPC or in-house experience is preferred. This position involves cash handling and maintaining accurate paperwork, with the goal of delivering friendly,

Qualifications

• Must have High School Diploma or GED.
• OPC or in-house experience preferred.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office and basic computer skills.

Responsibilities

• Invite Owners to attend an Owners Update.
• Invite non-owners to attend a sales presentation for Capital Vacations.
• Assist guests and Owners with on-site and off-site needs.
• Provide guests and Owners with a smooth, friendly, efficient check-in experience.
• Understand qualifications and company policies and procedures.
• Maintain up-to-date knowledge of local shows, attractions, and locations.
• Complete all necessary paperwork and reports accurately, completely and legibly.
• Handle cash responsibly.
• Maintain production at or above minimum performance standards.
• Answer inbound and outbound calls.

Skills

Motivated

Attention to detail

Basic math

Verbal communication

Written communication

Sales knowledge

Positive attitude

Flexible schedule

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Career Opportunities with Capital Vacations

A great place to work.

Careers At Capital Vacations

Current job opportunities are posted here as they become available.

To learn more about working for Capital Vacations, please view our video below:

The Agent provides information and an opportunity for guests, owners or members staying on property, to receive an owner update of Capital Vacations properties and sales presentation.

Principal Duties and Responsibilities

• Invites Owners to attend an Owners 'Update
• Invites Non-Owners to attend a sales presentation for Capital Vacations
• Assists guests and Owners with on-site and off-site needs
• Provides guests and Owners with a smooth, friendly, efficient check-inexperience
• Understands qualifications and company policies and procedures
• Maintains up-to-date knowledge of the content of local shows, attractions, and locations
• Complete all necessary paperwork and reports accurately, completely and legibly
• Responsibly handles cash
• Maintains production at or above minimum performance standards
• Answers telephones-inbound and outbound calling
• All other duties as assigned

General Statement

Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

• High School Diploma/GED
• OPC or In-House experience preferred

Skills, Knowledge, and Abilities:

• Must be highly motivated with a positive attitude. Must be able to use Microsoft Office and have knowledge of computer basics
• Attention to detail and organization skills
• Basic math skills
• Excellent verbal and written communication skills
• Sales knowledge
• Positive attitude and willingness to help others
• Flexible schedule–nights, weekends and holidays are required

Shift: Additional hours may be necessary to meet goals or cover shifts