Hospitality Specialist: Front Desk & Guest Experience

Capital Vacations; North Myrtle Beach (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Medical & dental

Voluntary life insurance

Company-paid life insurance

Long-term disability

Travel perks

Perks program

Job summary

Capital Vacations is seeking a Hospitality Specialist to deliver a warm, welcoming guest experience across our resort properties. You will manage front desk operations, assist with check-ins/outs, and ensure satisfaction throughout each stay.

Responsibilities include processing reservations, handling billing, coordinating with departments, and supporting revenue tasks while upholding service standards. If you thrive in a fast-paced team, apply today.

Qualifications

• Front desk operations and guest service skills.
• Strong communication and professional phone etiquette.
• Ability to handle reservations, billing, and guest requests.
• Attention to detail in daily postings and reporting.
• Coordinate with other departments to ensure guest satisfaction.

Responsibilities

• Manage front desk operations for efficient guest service.
• Check-in/check-out, collect balances, post charges, and handle reservations.
• Answer guest questions about local restaurants and attractions.
• Make courtesy calls and follow-ups on guest issues; confirm letters to guests.
• Process revenue, balance cash drawer, post transactions daily.

Skills

Customer service

Attention to detail

Computer skills

Work under pressure

Communication

Education

High School Diploma/GED

Tools

SPI

POS

Job description

Capital Vacations is seeking a Hospitality Specialist to deliver a warm, welcoming guest experience across our resort properties. You will manage front desk operations, assist with check-ins/outs, and ensure satisfaction throughout each stay.

Responsibilities include processing reservations, handling billing, coordinating with departments, and supporting revenue tasks while upholding service standards. If you thrive in a fast-paced team, apply today.