Guest Experience Specialist - Front Desk (Weekend Shifts)

Capital Vacations; Palm Desert (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off and Paid Holidays

Career Growth

Medical

Dental with employer contribution

Voluntary Life Insurance

Disability and Aflac Insurance

Company paid life insurance and long

401 k retirement plan

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations is seeking a Front Desk Clerk to deliver welcoming guest experiences, manage check-in/out, and handle guest inquiries with professionalism. You will coordinate with multiple departments, process payments, and assist with reservations and night audit tasks to maintain smooth operations across resort locations.

Ideal candidates have a background in hospitality or customer service, good computer skills, attention to detail, and the ability to perform under pressure while

Qualifications

• High School Diploma / GED preferred.
• Prior experience in a hospitality or customer service role preferred.
• Computer skills.
• Attention to detail.
• Excellent customer service skills and the ability to work under pressure.

Responsibilities

• Responsible for the efficient and courteous operations of the front desk.
• Responsible for checking guests in/out.
• Collect balances, post appropriate room charges, make reservations, make room moves and stay over requests for guests as needed to ensure guest satisfaction.
• Check online travel agents for rental inbound.
• Run reports and correct errors before guest check in.
• Prepare night audit daily and respond to any online reviews.
• Answer and transfer calls from the switchboard using proper telephone etiquette.
• Having the ability to answer guest questions about local restaurants and attractions.
• Make courtesy calls and follow up calls to all guests issues.
• Send confirmation letters to owners/guests as needed.
• Make rental calls to notify owners whether their villa has been rented or not.
• Coordinate with all other departments to ensure a smooth response to guests requests.
• Process all incoming revenue from all departments daily.
• Open and close the credit card machines and cashier audit reports.
• Balance out cash drawer, process advance deposits when making reservations and collect money and post transactions from other departments.
• Daily post office and banking runs.
• Perform any other inventory management changes as directed by the supervisor or manager.
• Prepare check in packets for the upcoming week, order office supplies as needed.
• Enter maintenance and service requests in SPI promptly.
• Block RCI points for unpaid accounts.
• Manage RCI banking membership changes and cancellations.
• All other duties as assigned.

Education

High School Diploma / GED

Job description

Capital Vacations is seeking a Front Desk Clerk to deliver welcoming guest experiences, manage check-in/out, and handle guest inquiries with professionalism. You will coordinate with multiple departments, process payments, and assist with reservations and night audit tasks to maintain smooth operations across resort locations.

Ideal candidates have a background in hospitality or customer service, good computer skills, attention to detail, and the ability to perform under pressure while