Practice & Sales Ops Leader — High-Volume Center

Serenity Healthcare; Denver (CO); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health benefits (90% coverage)

401(k) retirement plan

Paid time off: 10 days

Paid holidays: 10

Job summary

Serenity is hiring a Practice Manager, Sales & Operations in Denver to take full ownership of a high-volume service location — the team, the floor, the numbers, the sales pipeline, and the member experience.

You’ll lead visibly, hold your team accountable to performance targets, and maintain a high standard even when challenges arise. A background in operations with sales is essential, with no industry-specific experience required.

Qualifications

• 5+ years of leadership blending operations management and sales.
• Proven track record of meeting and exceeding sales targets.
• Background in hospitality, upscale retail, or premium service operations is a strong advantage.

Responsibilities

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality.
• Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs.
• Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability.
• Ensure every member interaction is efficient, professional, and reflects Serenity’s high level of service while identifying and converting sales opportunities.
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use that data to make operational and commercial decisions.
• Identify underperformance early and address it directly, with clarity and follow-through.

Skills

Leadership

Sales targets

Operations management

KPIs

Coaching & feedback

Job description

Serenity is hiring a Practice Manager, Sales & Operations in Denver to take full ownership of a high-volume service location — the team, the floor, the numbers, the sales pipeline, and the member experience.

You’ll lead visibly, hold your team accountable to performance targets, and maintain a high standard even when challenges arise. A background in operations with sales is essential, with no industry-specific experience required.